Refund policy

Last updated: October 15, 2026

No returns or exchanges

Every Duck Days piece is printed to order just for you, so we can’t accept returns or exchanges. That includes returns for the wrong size, wrong color or a change of mind. Please check the size information on the product page and your order details before you check out.

Cancellations and changes

You can cancel your order yourself within 1 hour of placing it. Open it from the link in your order confirmation email (or sign in to your account) and cancel it there. To change your size, color or address instead, email us at hello@shopduckdays.com with your order number within that same hour. After that, your order may already be in production, and we can’t cancel or change it.

Damaged, defective or wrong items

If your order arrives damaged, misprinted or defective, or if we sent the wrong item, we’ll make it right. Email hello@shopduckdays.com within 30 days of delivery and include:

• your order number
• a photo of the problem

We’ll send a free replacement or give you a full refund, whichever you prefer. You don’t need to send anything back.

Lost packages

If tracking shows your package never arrived, email us within 30 days of the estimated delivery date and we’ll send a free replacement. We can’t replace packages that tracking shows as delivered, or orders sent to an address that was entered incorrectly. See our shipping policy for details.

Refunds

Approved refunds go back to your original payment method. Please allow 5–10 business days for your bank or card issuer to post it. If more than 15 business days have passed since we approved your refund, contact us at hello@shopduckdays.com.

This policy doesn’t affect any rights you have under the consumer protection laws where you live.

Contact

Questions? Email hello@shopduckdays.com.